Terms and Conditions

Effortless Gym – Terms & Conditions (Arena, Poole)

Operator: Effortless Gym Ltd

Facility type: 24/7 unmanned boutique gym and Hyrox-affiliated training facility. The site is open access during published gate hours; outside those hours, entry is by fob only (see Access & Security). Group classes are available. The facility may also be hired for exclusive photo shoots, workshops and event days (see Facility Hire).
Documents forming this agreement: House Rules, Cancellation Policy, Privacy Policy, Health Commitment Statement, Liability Waiver.
•       By creating an account, purchasing a membership/credits, booking a class, or entering the gym, you agree to these T&Cs and all incorporated policies.
•       Effortless Gym Ltd reserves the right to update these Terms and Conditions; continued use constitutes acceptance.
2. Eligibility & Supervision •       Account holders must be 18+. Children aged 6–17 may attend only when accompanied by a supervising adult member present on-site throughout.
•       Children under 6 may enter with family memberships or an Exclusive Use session but must not use gym equipment. The adult member is responsible for their safety and behaviour.
3. Joining Fee & Fob Access The facility is unmanned 24/7. A one-off joining fee of £15 applies for fob issue and covers site access administration.
The main gate is open, and access is available without a fob, during the following hours:
Day
Gate Open Hours
Monday – Friday
6:00am – 9:00pm
Saturday
7:30am – 5:00pm
Sunday
Closed
 
•       Outside of the above hours, a fob is required to gain entry.
•       Fobs remain the property of Effortless Gym Ltd and are non-transferable.
•       Lost or damaged fobs will be replaced at a cost of £15.
•       Members must report a lost or stolen fob immediately, as they remain responsible for any access made using it until reported.
4. Memberships, Classes, Credits & Payments Membership operates on a monthly rolling contract. Each membership or credit-based contract begins on the day of purchase, unless a different start date is agreed and set by a member of staff. Account holders add and manage their own card details for payment. Members may pause or terminate their contract themselves via the app, provided at least 7 days' notice is given before the next payment date. Only one pause is permitted every 6 months, for a minimum of 15 days and a maximum of 30 days. Member data, including payment and booking information, is stored and processed via the Virtuagym platform; for full details on data handling and privacy rights, members should refer to Virtuagym's own privacy policy.
•       Group classes are available and must be booked in advance via the app. Standard cancellation terms (see Section 11) apply to class bookings.
•       Credits reset monthly and do not roll over. Pricing, tiers, and session lengths are published in the Membership Schedule.
•       Effortless Gym may adjust pricing with one month's notice. Failed payments may result in suspended access.
•       Memberships cannot be shared unless agreed with the Director. If shared, the membership will be suspended.
•       The facility is unmanned 24/7. Access is permitted during published gate hours, or outside those hours via fob, and always subject to a valid booking where required.
•       Members must not permit, invite, or otherwise enable any non-member to access the gym during a shared session. Each person training during a shared session must be a paid member in their own right. This restriction does not apply to Sole Use bookings, where the lead member may bring guests in line with the booking's permitted capacity. Any breach of this clause may result in suspension or termination of membership without refund.
•       CCTV systems are in place across the site.
•       Toilets and shower facilities must be kept clean; please report any concerns.
6. Health, Safety & Inductions •       Weekly equipment inspections are conducted and defects repaired promptly.
•       Members must report faults immediately.
•       Use all equipment per manufacturer's instructions.
•       By signing this agreement, you confirm that you are physically fit and in good health to safely use the gym and its equipment. It is your responsibility to inform us of any changes to your health that may affect your ability to train safely. Inductions are mandatory for inexperienced members and must be booked in advance.
•       Please contact a member of staff to book an induction.
•       A written Health & Safety policy and risk assessments are maintained in compliance with insurance requirements.
•       Effortless Gym is not liable for injuries caused by one participant to another.
•       Competitive or organised sport, therapeutic treatment, manual handling, or medication administration are not covered under insurance and will result in members being suspended and banned from use.
•       Sunbeds and solariums are not provided or insured.
•       Personal Trainers must not train clients from the facility without first contacting Effortless Gym Ltd directly. No PT activity is permitted until the gym has reviewed and approved proof of the trainer's qualifications and current insurance.
•       Approved Personal Trainers are independent contractors and must hold valid Public Liability insurance (£2,000,000 minimum) and Employers' Liability insurance where applicable.
•       Personal Trainers' services are provided under their own insurance; Effortless Gym accepts no liability for their actions or advice.
•       Effortless Gym Ltd reserves the right to refuse or withdraw a Personal Trainer's permission to operate from the facility at any time.
9. Facility Hire — Photo Shoots, Workshops & Event Days •       The facility may be hired by qualified professionals for photo shoots, workshops, and event days, subject to prior booking and approval by Effortless Gym Ltd.
•       Before any hire is confirmed, the hiring professional must provide proof of their own valid Public Liability insurance and relevant professional qualifications.
•       No hire booking will proceed without this proof having been reviewed and accepted by Effortless Gym Ltd.
•       The hiring party is responsible for the conduct, safety, and supervision of all attendees present under their booking, and indemnifies Effortless Gym Ltd for any damage, injury, or loss arising from the hire.
•       Standard House Rules and Conduct Policy apply to all hire bookings.
•       Members must train safely within their ability, wear appropriate clothing, and return weights after use.
•       No smoking, vaping, alcohol, or drugs. Members are liable for damage caused by misuse or negligence.
•       Members should respect the Gym; put weights away, keep it clean, use the rubbish bins provided and wipe down equipment used.
11. Cancellation Policy (Summary) •       Members may cancel booked sessions or classes at least 30 minutes in advance for a full credit return.
•       Late cancellations or no-shows forfeit credits.
•       If unable to attend, members must still cancel to avoid no-show fees.
•       Where a member books an exclusive-use session, they accept full responsibility for all guests attending the facility during that session.
•       All additional guests, up to the maximum capacity of 6, must be added as a guest for insurance purposes.
•       All additional guests will either be credit-deducted from the member's credit balance or payment will be required.
•       The booking member confirms that all guests are physically fit and capable of using the facilities safely, have been made aware of and agree to abide by this House Rules and Conduct Policy, and are aged 18 or over (or are accompanied by the booking member acting as supervising adult if aged 6–17).
•       The booking member accepts liability for any damage, injury, or loss caused by their guests and indemnifies Effortless Gym Ltd accordingly, to the fullest extent permitted by law.
•       Effortless Gym Ltd reserves the right to charge the booking member for any damage, cleaning, or remediation costs arising from an exclusive-use session.
13. Liability & Governing Law •       Members accept the inherent risks of exercise at the facility.
•       Effortless Gym excludes liability for injury, illness, death, or property loss except where caused by gross negligence or where liability cannot be excluded by law.
•       These Terms are governed by English law and under the jurisdiction of English courts.
Health Commitment Statement Effortless Gym is committed to providing a safe and supportive environment. Equipment is inspected weekly, and defects are repaired promptly.
We provide clear instructions and signage and consider reasonable adjustments for disabilities.
Members must not exceed their ability, must seek medical advice when necessary, follow all safety instructions, and report faults immediately.
Liability Waiver & Release I understand that exercise carries inherent risks and that Arena is an unmanned 24/7 facility, with gate-hour access and fob entry required outside of those hours.
I confirm that I am fit to train and have completed the Health Questionnaire. I accept responsibility for my own safety and that of any child I bring.
Children aged 6–17 may attend only under direct supervision. Under-6s may attend family bookings but must not use equipment.
I understand that Personal Trainers must be pre-approved by Effortless Gym Ltd, having provided proof of qualifications and insurance, and are independent contractors who carry their own insurance.
I will not allow non-members into the facility and understand this will result in immediate termination of membership.
Where I book an exclusive-use session, I accept full responsibility for all guests in attendance (up to the maximum capacity of 6), confirm they are fit and capable of using the facilities safely, and accept liability for any damage, injury, or loss they cause.
To the fullest extent permitted by law, I release Effortless Gym Ltd, its owners, directors, and staff from any liability for injury, loss, or damage except where caused by gross negligence.